Return & Refund
TROUBLE FREE PROMISE
We want you to have an enjoyable shopping experience with us and understand returns are part of it. The bottom line is we sell fun and don’t want you to be stuck with something you don’t really love. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All commodity returns must be unworn, unwashed, original lace(uncut), original curl pattern(undispersed), and still, have the original package & gifts attached.
- If the returning is due to our problems (Such as: Incorrect products, Quality problem of products), we will provide a full refund for you.
- If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $10 for synthetic fiber and $35 for human hair from your refund as loss of freight and handling fee, and you must contact us for returning within one month of receiving.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you no longer use the original card, please contact us in advance.
- If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange:
You can cancel your order/item within 2 hours through our customer service Email (email@example.com ). For more than 2 hours, we can’t make sure if successful.
If you want to change order before ship out, you will be charged for $5; Once your order has been shipped out, we will not be able to change/cancel it for you.
After the order is shipped out, if you need to exchange it for the same item, send us an email at firstname.lastname@example.org for the Return Info.
24 hours online: We will reply you within 24 hours, save more time for your order.
About shipping fees of return: If the customers dislike/unsuitable, or change style or color, the buyer pay the shipping cost. If it is the shipping wrong items, quality problem, seller pay the shipping cost.